客服成交>>>客服使用教程
海外PC版教程 168
(1)统计
统计每天添加的客户的数量,可以选择对应的日期
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(2)设置
1、自动回复根据客户回复的关键词,设置对应的回复语
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2、新增配置:输入客户回复的关键词,设置对应的回复内容
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3、标签设置针对客户的精准度设置对应的颜色标签
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4、客服人员设置,在主账号上增加子账号 这样子账号也可以同样的回复客户
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(3)客服话术设置
1、话术的快捷导入(支持文字、文档、视频的导入)
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2、话术的快捷发送:
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3、客服的回复和消息的自动翻译
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4、客户的SCRM的客户录入和客户的跟进记录回访,防止客户丢失
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5、销冠的话术的共享,支持内部员工共同使用
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